Will my utility bill increase after I receive an advanced meter?

Having an advanced meter at your home in no way changes the rates, you pay for electricity and water so you should not expect your bill to increase significantly after you get an advanced meter. There is the theoretical possibility that your old meter was “slow” (not recording your full usage), in which case, yes, your bill may increase once you receive a new, correctly functioning meter. Although we have seen reports of unexpected bill increases from residents in other cities, we have not received any such complaints from customers in Anaheim who have already had advanced meters installed at their homes.

If you feel that your bill does not accurately reflect your true consumption, please contact us to schedule an energy audit for your home.

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1. Will there be a charge for receiving a new meter?
2. Will my utility bill increase after I receive an advanced meter?
3. Will my bill look different after I receive an advanced meter?
4. Is the information that’s recorded and transmitted by my advanced meter private and secure?
5. In the past, I could calculate my electric usage by reading the dials on the front of my meter. Can I still do that?
6. Will both electric and water meters be replaced at the same time?
7. Will my power and water be turned off when you replace my meters?
8. Will Anaheim Public Utilities’ staff be installing my new meter?
9. Do I need to be home to have my meter replaced?
10. How will I know the meter has been replaced?
11. What if I am a Lifeline customer or operate medical equipment?
12. What if Anaheim Public Utilities wasn’t able to change out my meter?
13. What if I have any questions regarding advanced meter installation?
14. Does Anaheim Public Utilities sell my information to a third party vendor?