Bill Assistance
As the coronavirus situation has impacted a number of our customers, We're here to help when times get a little tough. We have programs in place and work with local organizations to provide you with the assistance you need to stay current with your utility bill.
Utility Account Support
We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. We also provide the necessary documentation you may need to seek third-party assistance. Give us a call at 714-765-3300 and we'll walk you through the best options for your situation.
Assistance Options:
Contact Us
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Anaheim Public Utilities
Customer Service
Call: 714-765-3300 or Email
ACH/Hearing Impaired
TDD: 714-765-5125
Call Center Hours:
Mon. - Fri.: 8 a.m. - 5 p.m.
Office Hours:
Mon. - Fri.: 8 a.m. - 5 p.m.
Anaheim West Tower
201 S. Anaheim Blvd.
Anaheim, CA 92805 Map
Utilities Directory -
- Emergency Assistance Program
- Low Income Home Energy Assistance Program
- Medical Allowances
- Bill Deferrals
- Income-Qualified Discounts
- Third Party Assistance
The Anaheim Public Utilities Emergency Assistance Program provides financial assistance to residential customers facing a temporary financial hardship. Eligible customers who are unable to pay the electric and/or water portion of their past due utility bill may receive a one-time lifetime bill credit of up to $350 per household as emergency payment assistance. For coronavirus related financial hardship, please use the COVID-19 Emergency Assistance Program application. Please call 714-765-3300 to learn more about this program.
Emergency Assistance Program_COVID-19 APPLICATION
Emergency Assistance Program_COVID-19 APPLICATION (SPANISH)
Emergency Assistance Program_APPLICATION
Emergency Assistance Program_APPLICATION (SPANISH)
Emergency Assistance Program_COVID-19 APPLICATION
Emergency Assistance Program_COVID-19 APPLICATION (SPANISH)
Emergency Assistance Program_APPLICATION
Emergency Assistance Program_APPLICATION (SPANISH)
Anaheim customers can receive utility payment assistance on their electric bill through the federally-funded Low Income Home Energy Assistance Program (LIHEAP) administered through Community Action Partnership of Orange County (CAPOC). Funding is offered once per year and is based on monthly income. Customers may apply online or you may call (714) 839-6199 for more information.
If you or someone who lives in your home uses life-support equipment, you may be eligible to pay a lower rate for some of your electricity. View the application below for details and a list of qualifying medical equipment.
We understand that some of our customers may occasionally experience financial setbacks or hardships. For those that have fallen behind, we offer payment extensions and will work with you to get you back on track.
Customers who meet income-qualified guidelines may be eligible to participate in a number of income-qualified programs. Programs include senior, military veteran, and long-term disabled discounts, community-produced solar bill credit, as well as home efficiency programs.
The following third-party organizations provide assistance with paying your Anaheim Public Utilities electric bill.* These organizations are not affiliated with the City of Anaheim, but have been essential partners in providing assistance to those in need,
- Community Action Partnership (CAP)
11870 Monarch Street, Garden Grove, CA 92841
714-839-6199 Or 800-660-4232 - Share Our Selves (SOS) - Offers health services, bill assistance, and other programs in Orange County.
1550 Superior Ave., Costa Mesa, CA 92627
(949) 642-3451 - The Salvation Army- Provides various assistance programs including bill assistance, job training, and food pantries.
1515 W. North St. Anaheim, CA 92801
(714) 783-2344 - 2-1-1 Orange County- Information and referral service that connects people to programs for housing, job placement, food, and health insurances services.
Dial 2-1-1 (toll free) from a landline ONLY
949-646-4357 (local)
Looking to help other customers?
Anaheim’s Helping Hands program benefits the citizens of Anaheim by providing Anaheim-based community groups funds for a variety of youth and senior programs.