Bill Assistance

As the coronavirus situation has impacted a number of our customers, We're here to help when times get a little tough. We have programs in place and work with local organizations to provide you with the assistance you need to stay current with your utility bill. 
 

Utility Account Support


​We offer a number of options to assist including bill deferrals, payment plans, income-qualified discounts, medical allowances, and fee waivers to help keep you on track. We also provide the necessary documentation you may need to seek third-party assistance. Give us a call at 714-765-3300 and we'll walk you through the best options for your situation.
Income-Qualified Programs

Assistance Options:


  1. Emergency Assistance Program
  2. Low Income Home Energy Assistance Program
  3. Medical Allowances
  4. Bill Deferrals
  5. Income-Qualified Discounts
  6. Third Party Assistance
The Anaheim Public Utilities Emergency Assistance Program provides financial assistance to residential customers facing a temporary financial hardship. Eligible customers who are unable to pay the electric and/or water portion of their past due utility bill may receive a one-time lifetime bill credit of up to $350 per household as emergency payment assistance. Please call 714-765-3300 to learn more about this program.

Emergency Assistance Program_APPLICATION
Emergency Assistance Program_APPLICATION (SPANISH)

Contact Us

  1. Anaheim Public Utilities
    Customer Service 


    Call: 714-765-3300 or Email
    ACH/Hearing Impaired 
    TDD: 714-765-5125

    Call Center Hours:

    Mon. - Thurs.: 7 a.m. - 6 p.m.
    Fri.: 7 a.m. - 5:30 p.m.

    Office Hours:

    Mon. - Fri.: 8 a.m. - 5 p.m.
    Anaheim West Tower
    201 S. Anaheim Blvd. 
    Anaheim, CA 92805 Map

    Utilities Directory

  2. Schedule an Appointment

Fraud Alert
Scammers have been extremely active during the coronavirus crisis and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Scammers have been extremely active during the coronavirus crisis

and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Scammers have been extremely active during the coronavirus crisis

and are preying on unsuspecting individuals. Remember, we have suspended all disconnections due to non-payment so don't be fooled. If you get a suspicious call, hang up and call 311 (within city limits) or 714-765-3300 (outside of city limits). 

Looking to help other customers?


Anaheim’s Helping Hands program benefits the citizens of Anaheim by providing Anaheim-based community groups funds for a variety of youth and senior programs.